All items are individually hand crafted and are shipped United States Postal Service (USPS) directly from Imperial Penworks LLC, Kathleen, GA. We will ship to APO/FPO addresses, Canadian and Australian addresses. Otherwise, we DO NOT ship outside of the United States. Cost of shipping and handling will be calculated by your shipping address postal code and method of shipment, then added to your invoice.
Most orders are shipped complete within 5 - 10 business days of confirmed receipt of payment. Custom Order Items ship within 1 - 3 weeks from the date of confirmed payment, dependent upon special materials required. Delivery can vary based on your distance from the manufacturer, so please allow for up to 2 weeks for delivery. If for any reason, there is a delay in processing your order, you will be contacted by email.
If you require a rush order, those shipping options are available for selection at checkout. If you still have questions, please email us at firstname.lastname@example.org or call us at 1-478-238-3710 to discuss special arrangements. We will do everything possible for you!
All items are shipped using the United States Postal Service. The following services are available:
First-Class Mail® is a fast and affordable service for envelopes and packages weighing up to 13 oz. It’s perfect for personal correspondence, bills, and light merchandise.
This service offers fast domestic delivery in 1, 2, or 3 business days1 based on where your package started and where it’s being sent. Priority Mail includes the following:
First-Class Mail International
First-Class Mail International® is our most affordable international service for letters, postcards, and large envelopes. Send anything up to 4 lbs (cannot exceed $400 in value).
Priority Mail International
Priority Mail International® service is a reliable and affordable way to send mail and packages up to 70 lbs to over 180 countries. Plus, when you ship online, you’ll get up to 13 percent off the Post Office™ price
All shipments are sent by traceable method only. Once Imperial Penworks has added the tracking number to an order, tracking the package en route is available at the USPS website. The following phone numbers can be used:
Once a tracking has been added to your account and emailed to you, it is your responsibility to divert and clear up any receiving delivery issues with the carrier. Any packages with failed delivery that are returned to Imperial Penworks LLC will be charged all delivery costs including return shipping, packaging/handling fee and a 20% restocking fee.
Shortages and Damages
Shortages and damage claims must be reported within 5 days of receipt of merchandise.
Items damaged in transit MUST be reported to us within 48 hours. Please keep all original packaging, as it may be needed as part of the damage claim. Upon receipt of your items, you are responsible for visually inspecting any package. If your package has heavy visual damage simply refuse delivery and the item will be sent back to the Imperial Penworks.
Returns - Return Merchant Authorization (RMA)
No returned merchandise will be accepted without authorization. For return authorizations, please contact Imperial Penworks at email@example.com to discuss requirements, then notify you with the Return Merchandise Authorization (RMA) and directions for your return. Items returned without a Return Authorization Number or proper return documents may be refused.
Custom Order Returns
Custom orders are considered items personalized by laser engraving. These items cannot be returned unless issued a Return Authorization Merchandise due to manufacturing error or shipping damage.
Please Note: With items that fall under this category we will refund the full purchase price of your item(s) excluding any actual shipping & handling charges. You will be responsible for the shipping on return item(s).
If the return is authorized, the returned merchandise must be returned in new and re-salable condition including, but not limited to: all original packaging, packaging materials or documentation. All tags must be attached with no sign of removal. You must ship the products in their original packaging.
The shipment must be pre-paid and insured for the full amount of the invoice.
Shipping, insurance as well as all handling is the responsibility of the customer. Credits will not be issued until the product is received in acceptable condition. Imperial Penworks retains sole discretion to specify these and other conditions for the return and credit of merchandise.
Refunds or Credits
If you paid by credit card or PayPal, Imperial Penworks will issue a credit against the method used for payment. Simply Wrought Iron will issue such credit in the amount of the full price of the item MINUS delivery fees and restocking charges. Refunds will be issued through Paypal.
Imperial Penworks will issue Refunds or Credits within 7-14 calendar days from the time we receive your returned merchandise.
Refunds or Credits may take longer to process during peek or holiday shopping seasons.